Frequently Asked Questions
Everything you need to know about your DiaperU experience.
How do I determine the right size for my order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our specific garment dimensions to ensure a perfect fit.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
Are your materials sustainably sourced?
At DiaperU, we prioritize high-quality, durable fabrics. We are currently transitioning 40% of our collection to organic cotton and recycled polyester to reduce our environmental footprint.
How can I track my package after it ships?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.